Frequently Asked Questions
How do I book?You can book your class via Gymcatch or by using the booking link under the Class Schedule on the website. Simply choose your class, select your preferred date and time, and follow the steps to confirm your booking. If you have any problems booking, please get in touch and we’ll be happy to help.
Who is Reformer Pilates suitable for?Reformer Pilates is for everybody, whether you’re completely new to exercise, returning after a break, or looking to complement your current fitness routine. Exercises can be adapted to suit different abilities, helping to improve strength, flexibility, posture, balance, and overall wellbeing. If you are unsure just pop me an email or give me a call!
Do I need to do a fundamentals session?While a fundamentals session isn’t essential, I would always recommend one if you’re new to Reformer Pilates. It’s a great way to get familiar with the reformer, learn the basics, and build confidence before joining regular classes. It also gives us a chance to make sure you feel comfortable and supported from the start.
What should I wear/bring?Wear something comfy that you can move around in easily. Grip socks are required for class, and bringing a water bottle is always a good idea! If you’re new, arrive a little early and I’ll help you get set up on the reformer.
What if I need to cancel a class?If you need to cancel, you’re welcome to do so up to 24 hours before the class start time to receive an automatic refund via Gymcatch. If you’re within the 24-hour window, please contact me - if I’m able to fill your space, I’ll happily arrange a refund for you. Refunds for single bookings will be returned to your original payment method. Bookings made using a class package will be re-credited back to your package. Please allow a few working days for any refunded payments to appear in your account, depending on your bank.
How long do I have to use my package?To help keep everyone moving consistently (and getting the most from their Pilates glow ✨), class packages have the following expiry periods:
10 Session Package — valid for 3 months from the date of purchase
5 Session Package — valid for 2 months from the date of purchase
One-Off Sessions — must be used within 1 month of purchase
Packages are non-transferable and cannot be extended unless agreed in exceptional circumstances. We recommend booking ahead to secure your preferred sessions, as classes are intentionally kept small (just 1:3) to give you the best experience.
If you have any questions or need help with bookings, just pop me a message — I’m always happy to help 💛